Frequently Asked Questions
Everything you need to know about shopping with Silks.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location but usually arrive within 7-14 business days.
How do I return an item?
You can return any unused item in its original packaging within 30 days of purchase. Simply visit our Returns Portal to print a prepaid shipping label and initiate your refund.
Are my payment details secure?
Absolutely. We use industry-standard SSL encryption and partner with trusted payment processors like Stripe and PayPal to ensure your financial information is always protected.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website where you can monitor your package's progress in real-time.
Do you offer gift wrapping services?
Yes, we offer premium gift wrapping for a small additional fee. You can select this option at checkout and even include a personalized message for the recipient.
What should I do if I receive a damaged product?
We apologize for the inconvenience. Please contact our support team within 48 hours of delivery with photos of the damage, and we will send a replacement immediately at no extra cost.